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Jessica Dickinson
Quality Control Analyst with 6 years of experience and bachelor’s degree in Exercise Science. A dedicated, organized worker aiming to gain more responsibility and technical skills to contribute to the goals of this company. Seeking to leverage acquired academic knowledge and work experience to grow professionally within a company that facilitates progress.
Education
M.S. Progam Evaluation and Data Analytics
ASU Online
Arizona State University
2024
- Currently learning statistic and coding courses to best support professional growth.
B.S. Exercise Science (minor Professional Outreach and Development)
New Brunswick, NJ
Rutgers University
2019 - 2015
- Specialized academic courses toward a career in healthcare marketing and administration.
Research Experience
Marketing Internship
New Brunswick, NJ
AMP Physical Therapy
2015 - 2014
- Independently managed social media platforms for increased visibility for grassroots company.
- Collaborated with physical therapy professionals to develop marketing techniques for target clientele demographic.
Industry Experience
I have worked in a variety of roles within Virtua Health and plan to develop as a leader for further professional growth.
Quality Control Analyst
Pennsauken, NJ
Virtua Health
2025 - 2020
- Responsible for call center phone data and reporting out weekly and monthly.
- Determined agent coverage needs and maintain schedules, contributing to forecast optimization and leadership requests.
- Collaborated on interdepartmental and company projects to support departmental goals.
Lead Quality Control Analyst
Pennsauken, NJ
Virtua Health
2025
- Development of departmental data metrics to best support organizational goals.
- Management of metric standards and support of agent professional goals.
- Served as liaison between agents and leadership members.
Scarlet Ambassador
New Brunswick, NJ
Rutgers University
2019 - 2015
- Provided university-wide informative tours to prospective students and parents.
- Managed scheduling, organization, and executiuon of tour schedules.
Summer Camp Counselor
Westville, NJ
Without Walls Early Learning Center
2018 - 2015
- Primarily supported administrative and staffing coverage needs for summer program.
- Supervised and managed school-aged children when traveling to extracurricular trips.
Professional Development
My organization has provided countless opportunities for personal and professional growth, along with a sense of community with my colleagues.
Healthcare Leadership Program
Pennsauken, NJ
Virtua Health
2024 - 2023
- Series of courses designed to best prepare employees in leadership roles at Virtua Health.
Epic Reporting
Pennsauken, NJ
Virtua Health
2023 - 2022
- Completed both 101 & 102 courses
- Designed and optimized reports for departmental data needs.
Healthcare Development Program
Pennsauken, NJ
Virtua Health
2023 - 2022
- Series of courses designed to best prepare employees to work in a corporate healthcare environment.
Parlance IVR
Pennsauken, NJ
Virtua Health
2023
- Collaborated for the implementation of voice recognition system for the large healthcare organization.
- Management and maintenance of directory for organizational troubleshooting.
- Provide offload analysis for system performance on a monthly basis.