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The source code is available at github.com/jdickinson267/cv.

Last updated on 2025-09-23.

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Jessica Dickinson

Quality Control Analyst with 6 years of experience and bachelor’s degree in Exercise Science. A dedicated, organized worker aiming to gain more responsibility and technical skills to contribute to the goals of this company. Seeking to leverage acquired academic knowledge and work experience to grow professionally within a company that facilitates progress.

Education

M.S. Progam Evaluation and Data Analytics

ASU Online

Arizona State University

2024

  • Currently learning statistic and coding courses to best support professional growth.

B.S. Exercise Science (minor Professional Outreach and Development)

New Brunswick, NJ

Rutgers University

2019 - 2015

  • Specialized academic courses toward a career in healthcare marketing and administration.

Research Experience

Marketing Internship

New Brunswick, NJ

AMP Physical Therapy

2015 - 2014

  • Independently managed social media platforms for increased visibility for grassroots company.
  • Collaborated with physical therapy professionals to develop marketing techniques for target clientele demographic.

Industry Experience

I have worked in a variety of roles within Virtua Health and plan to develop as a leader for further professional growth.

Quality Control Analyst

Pennsauken, NJ

Virtua Health

2025 - 2020

  • Responsible for call center phone data and reporting out weekly and monthly.
  • Determined agent coverage needs and maintain schedules, contributing to forecast optimization and leadership requests.
  • Collaborated on interdepartmental and company projects to support departmental goals.

Lead Quality Control Analyst

Pennsauken, NJ

Virtua Health

2025

  • Development of departmental data metrics to best support organizational goals.
  • Management of metric standards and support of agent professional goals.
  • Served as liaison between agents and leadership members.

Scheduling Navigator

Pennsauken, NJ

Virtua Health

2020 - 2019

  • Aided and coordinated appointment needs for prospective and established Virtua patients.
  • Served as liaison between Virtua and other healthcare systems.
  • Responsible for completion of referral and insurance registration needs for patients.

Scarlet Ambassador

New Brunswick, NJ

Rutgers University

2019 - 2015

  • Provided university-wide informative tours to prospective students and parents.
  • Managed scheduling, organization, and executiuon of tour schedules.

Summer Camp Counselor

Westville, NJ

Without Walls Early Learning Center

2018 - 2015

  • Primarily supported administrative and staffing coverage needs for summer program.
  • Supervised and managed school-aged children when traveling to extracurricular trips.




Professional Development

My organization has provided countless opportunities for personal and professional growth, along with a sense of community with my colleagues.

Healthcare Leadership Program

Pennsauken, NJ

Virtua Health

2024 - 2023

  • Series of courses designed to best prepare employees in leadership roles at Virtua Health.

Epic Reporting

Pennsauken, NJ

Virtua Health

2023 - 2022

  • Completed both 101 & 102 courses
  • Designed and optimized reports for departmental data needs.

Healthcare Development Program

Pennsauken, NJ

Virtua Health

2023 - 2022

  • Series of courses designed to best prepare employees to work in a corporate healthcare environment.

Parlance IVR

Pennsauken, NJ

Virtua Health

2023

  • Collaborated for the implementation of voice recognition system for the large healthcare organization.
  • Management and maintenance of directory for organizational troubleshooting.
  • Provide offload analysis for system performance on a monthly basis.